American Rental

frequently asked questions

Our Morton headquarters is open Monday-Saturday from 6:30am-6:00pm

Depending on the item, we offer 4-hour/ half-day, and 24-hour/ full-day, weekly, and monthly rates. Rates and time frames vary between party rentals vs tool and equipment rentals, please see more information under the rental period category in our general policies.

You can request a quote by email (info@americanrental.com), phone (309-263-RENT), or on our website. When sending over your request, please identify the specific items, quantities, and dates needed. Make any notes for specialty items or requests, such as delivery location.

We recommend that you make a reservation as soon as possible. Reserving equipment up to 7-days in advance is suggested. However, we welcome walk-ins on a first-come, first-serve basis.

You may place your rental in person, email or phone. Rentals may be placed Monday through Saturday during business hours. We require a non-refundable 25% deposit to secure your bounce house. Tools and equipment rentals do not require a deposit unless it is being delivered.

We accept Debit Card, Credit Card, or Check. (VISA, Discover, MasterCard, and American Express).  A 25% deposit will be due at the time of reserving bounce houses, and is non-refundable. Full payment will be required 7-days prior to your pick up date. A valid driver’s license is required for all rentals. Please see general policies for more information regarding refunds and account receivable customers.

Tools and equipment rentals do not require a deposit. Full payment is required when the tool or equipment is picked up by the customer or delivered. A valid driver’s license is required for all towed equipment.

To help give back to our communities we do extend up to a 10% discount for non-profit organizations. To receive this discount, the organization must complete the donation application at least 30-days prior to your event date and have it approved by American Rental personnel. If an invoice is required, a credit application will also need to be completed. You can find the donation application under the Forms / Policies page on our website.

Tools and equipment rentals: The damage waiver is required on all contracts, unless the customer shows proof of insurance that covers rental items. The customer is responsible to provide this information from their insurance company.

Damage waiver is not available for trailers, tires, and accessory items (power cords, hoses, wrenches, etc.).

We offer customer pickup Monday-Saturday during business hours. Certain items may require delivery by one of our rental specialists.

We are located in Central Illinois with locations in Morton and Peoria, but serve areas in the Midwest. Call or email one of our rental specialists for delivery rates.

We do not offer any set up or tear down services for our inflatables. All inflatables are customer pick up / drop-off only. 

Tools and equipment rentals do allow items and quantities to be changed up the time of customer pickup or delivery, if the quantity and items needed are available.

Tools and equipment rentals can be cancelled due to inclement weather any time before the equipment is scheduled to be picked up by customer or delivered without penalty. Once picked up or delivered, the tool/equipment rental period must be returned and the price reduced to actual time used, but no less than the minimum rental period for the tool/equipment.

If a party cancellation is needed for bad weather or rain, you have 24-hours prior to your scheduled delivery or customer pickup time to cancel and only forfeit the 25% deposit. We will provide the option to reschedule for another date if it is for the same item, within 1 year from the date of the cancelled rental, and if the item is available. Same applies if American Rental makes the decision that it is unsafe to deliver and setup the party items.

Tools and equipment rentals can be cancelled due to inclement weather any time before the equipment is scheduled to be picked up by customer or delivered without penalty. Once picked up or delivered, the tool/equipment rental period must be returned and the price reduced to actual time used, but no less than the minimum rental period for the tool/equipment.